Terms and Conditions

SafeTravelPass (STP) > Terms and Conditions


All users of SafeTravelPass (STP) shall read and agreed to the the general terms and conditions, including the declaration and authorisation for the specific use of your electronic personal data, private medical records, and with or without new account email and/or local mobile phone numbers activation services, which is/are with or without auto-email and/or mobile phone notifications and verifications, for the facilitation of service applications, payments and status verifications by relevant third party service providers and/or authorities at the convenience as per your request.


I confirm that I have read, understood and agreed with the Declaration and Authorisation of the SafeTravelPass House Insurance Application and accept the Terms & Conditions of the Policy. I accept that once the policy is issued, it is non-cancellable and non-refundable. I understand that if I do not wish to buy Travel Insurance, I can deselect the checkbox to remove it from my itinerary. I understand that if I change flight itinerary, the policy will be expired automatically.

I authorise NMED Life Science Sdn Bhd and it’s associates and third party service providers to keep, use and disclose the truth of my health and personal information for the insurance application, underwriting and claims purposes and for the regulatory purposes required by the authorities and underwriter.

I agree to receive the Certificate of Insurance via email. If I would like to change the document receiving method, I am agreeable to contact SafeTravelPass (STP) by WhatsApp our Call Centre at +6017 351 8137


SafeTravelPass is an application developed for user to register covid-19 test and display the test results. It allows you to register Covid-19 test for individual or group and to record and display e-Certificates and Lab Reports provided by government appointed labs in Malaysia.

This privacy policy (“Privacy Policy”) described how SafeTravelPass, services by Tri-G Technologies Sdn Bhd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively, “subsidiaries”) (“Company”, “we”, “us” or “our”) collect, use, process, share and disclose information about you when you visit and interact on our website (mobile and desktop) and/or mobile app (collectively, “Site”) or other means connected to the Sites.

This Policy applies to everyone including doctor, healthcare professional, sales agent, a customer (collectively “you”, “your” or “yours”).

PLEASE NOTE THAT OUR SITE IS NOT DIRECTED TO MINORS UNDER THE AGE OF 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have reserved, booked, or purchased our goods and/or services.

We will comply with the applicable data protection and privacy laws of the jurisdiction including Health Insurance Portability and Accountability Act of 1996 (HIPAA) (collectively “PDPA”) and other applicable data protection and privacy laws, such as the European Union General Data Protection Regulation (“GDPR”).

“Personal Data” shall mean the information that may come within the meaning as defined in the applicable PDPA and is any information which can be used to identify, directly or indirectly, you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, financial information, personal interests, email address, your image, government-issued identification numbers, biometric data, race, medical history and information, date of birth, marital status, religion, health information, vehicle and insurance information.


1. Collection of Information
2. Use of Information
3. Disclosure of Information
4. Transfer of Information
5. Retention of Information
6. Security Measurements
7. Rights in Relation to Information
8. Updates to Privacy Policy
9. Links to Third Party Websites
10. Changes to this Privacy Policy
11. Invite Friend Referring Program
12. Profile Deletion
13. Contact and Enquiries


This app collects data with the consent of the user and is done voluntarily through, but not limited to, registration process, adding dependent information, answering health assessments, using QR code scan and contacting app support via email or technical support form.

1.1. We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession: –

a. We collect information about you that you voluntarily provide to us when using the website and mobile app, such as your name, address, phone number, government-issued identification number, payment details, medical inquiries and information, and e-mail address.

b. By visiting our website and/or mobile app, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimised website, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

c. We collect information if you need to get in touch with our customer support team or reach out to us through other means (such as through social media).

d. Where you submit reviews regarding your surfing experiences, products experiences or other ancillary services available on our Site through us, we will collect information from you including your reviews, your name, your email address and/or country of residence.

e. Where you are making an reservation and/or booking with other users or customers whose details you provide to us as part of your enquiries, reservation and/or booking, or if you request for a reservation and/or booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided Personal Data about are aware that you have done so, and have understood and accepted how we use their information as described in this Privacy Policy.

f. Our agents or partners may share information about you with us if you have questions about your enquiries, orders or if disputes arise regarding your enquiries, orders in relation to the goods and/or services provided by us.

g. Unless otherwise necessary to comply with legal or regulations requirements, we may collect information that is sensitive in nature such as national ID numbers, race, marital status, and your health or religious beliefs.

h. We require user to upload their self photo (“selfie”) for their profile. This photo will be use for Covid-19 e-certificate identification.

1.2. Cookies. Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces (“APIs”), and other technologies (collectively, “Cookies”) on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the website to you, such as to keep you logged in while your visit our website and/or mobile app, while other Cookies are used to provide you with better user experience, such as (i) to personalise the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details); (ii) perform website analytics, such as impression reporting, demographic reporting and interest reporting to improve our Site and services; and (iii) to provide you advertising tailored to your interest. Please review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this website and/or mobile app, and you may be required to re-enter your log-in details.


2.1. We may use, combine and process the Personal Data collected through the Site to:

a. Share your health information electronically through certain Health Information Interchange (“HIIs”). A HII is a secure electronic data sharing network. In accordance with applicable federal and state privacy and security requirements, regional health care providers participate in HIIs to exchange patient information in real-time to help facilitate delivery of health care, avoid duplication of services, and more efficiently coordinate care;

b. Use and disclose your protected health information to provide, coordinate, or manage your health care and any related services;

c. Provide you with the use of the Site and the services offered on the Site, such as creating a user account with us, with or without new account email and/or local mobile phone numbers with auto-account verifications or pin notification features, processing and/or confirming your request for reservation and/or booking, responding and/or communicating with you about our goods and/or services, customer support and or marketing materials;

d. respond to your enquiries, requests or feedback;

e. enforce our terms, conditions and policies;

f. allow you to participate in interactive features of the website and mobile app, when you choose to do so;

g. Investigate and address concerns raised by you in relation to the goods and/or services;

h. Send you email marketing communications inter alia mobile push notifications, emails, SMS, MMS, and/or phone calls (telemarketing) about products and services that may be relevant to you. You may, however, at any time choose to opt out of these marketing communications;

i. Conduct surveys, market researches and developments or provide you with information about our services on our website/mobile app or on other websites you may visit;

j. Customise our products and services to you, including by responding to and catering for your customer preferences, as well as facilitation of electronic submission, applications, activations, verifications and representations by way of anonymous masking and/or relay forwarding, for all services or applications (apps) provided by third parties or authorities under your full consents, authorisations and controls;

k. Create aggregated and anonymised reporting data;

l. Optimise and enhance the website or any website or platform operated by the Company, tailor and enhance the user experience, and for internal operations;

m. Monitoring, processing and/or tracking your use of the website and mobile app in order to provide you with a seamless experience;

n. Monitor and record calls or communication in whatever form for quality, training, legal compliance, analysis and other related purposes in order to pursue our legitimate interests and to improve service delivery;

o. Conduct anti-fraud, anti-money laundering and countering of terrorist financing (“AML/CFT”), and identity verification and authentication KYC checks as required by the applicable laws and regulations. You expressly authorise and consent the Company to share your information with our third-party service providers, when applicable, who may also conduct their own searches about you;

p. Keep the website and mobile app safe and secure;

q. Monitor the usage of the website and mobile app, and conduct automated and manual security checks of our service, including the default filtering, rejection or junk mail deletion such as unauthorised and/or unsolicited marketing or service promotions and/or sales offerings from third parties such as another company and/or claimed authorities which are unverifiable and deem in conflict of interest, under your full consents, authorisations and controls;

r. Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands;

s. be the assets transferred in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company;

t. Your personal information might be shared with enforcement authorities for follow-up and resolution if requested by government authorities in the fight against the Covid-19 Pandemic;

u. The Personal Data collected will not be used for any purpose other than those mentioned above, unless required in order to comply with any legal obligation by the local authorities;

v. No Personal Data collected by this App will be disclosed to any third party for commercial purposes except as per written and agreed scope by yourself during your access and use of the services, other wise updated request shall be provided for change of use beyond agreed scope.

(Collectively, “Purposes” or each, a “Purpose”)


3.1. In connection with your visit to our website and the use of our services, we may share or disclose your Personal Data as follows:

a. With our subsidiaries where our subsidiaries’ employees who have access to the Personal Data with our permission and who need to know or have access to this Personal Data to perform the services requested by you (including customer services) and internal (audit/compliance) investigations.

b. Third-Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process Personal Data for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third-party service providers will only process information as needed to perform their functions in accordance with their own independent privacy policies. They are not permitted to share or use the information for any other Purpose. If you are a European Union (“EU”) resident, and if we do store any of your data in the European Economic Area (“EEA”), when we disclose or transfer the data outside the EEA under this paragraph, this is done either on the basis that it is necessary for the performance of the services provided to you by the Company, or that the transfer is subject to the applicable laws in the EU or under the GDPR.

c. Our appointed agents, vendors, suppliers, affiliates, merchant partners, contractors and service providers (collectively “suppliers”). These suppliers may inter alia contact you as necessary to obtain additional information about you, facilitate your requests and enquiries, or respond to a review you may submit in accordance with their own independent privacy policies.

d. Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our websites or mobile app.

e. Where Required or Permitted by Law – such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of Company, our users, or others.

f. Business Reorganisation – such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.


4.1. In connection with the Purposes described above, your Personal Data may be transferred from your home country and/or stored in locations outside of your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties.  In this regard, you hereby acknowledge, agree and consent to the transfer your Personal Data from your home country to the alternate country. Please refer to paragraphs 3.1 (b.) if you are an EU resident


5.1. We will retain your Personal Data for the period necessary to fulfil the Purposes outlined in this Privacy Policy and internal company policies. When you no longer need to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the Personal Data is required to carry out corporate tasks and achieve our business objectives – remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it. All profiles that are inactive has not logged in for 2 years, their data will be deleted form the system.


6.1. We maintain reasonable physical, electronic, and organisational security measures to protect your Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorised disclosure or access.

6.2. The Company undertakes to review the security measures from time to time in light of new and relevant legal and technical developments.

6.3. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security due to the nature of the process.


7.1. You can access your Personal Data such as your name and contact number at any time by signing in to your account on the website and/or mobile app. Alternatively, you may email us to exercise any of the following rights:

a. Access: You are entitled at any time to obtain information about your Personal Data that we store, in accordance with applicable law, subject to a reasonable fee for the handling and processing of your requests to access your Personal Data.

b. Rectification: You may request that we rectify any of your Personal Data that is incomplete or incorrect.

c. Deletion: You may request that we delete your Personal Data.

d. Restrictions of Processing: You may ask us to cease processing of your Personal Data for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.

e. Objection: You may object, at any time, to your Personal Data being processed by us for direct marketing purposes.

f. Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.

g. Data Portability. If applicable, you may request us to send you your Personal Data which we store, in a commonly used and machine-readable format which shall be decided at our sole discretion.

h. Opt Out of Marketing Communications. If you wish to unsubscribe to the processing of your Personal Data for any marketing and promotions related communications, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also contact us by sending an email for opting out.

7.2. To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe. We may not be able to allow you to access certain personal information in some cases e.g. if your personal information is connected with personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation of why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymisation.


8.1. On occasion, we may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. We will also prominently post such material changes prior to implementing the change (if any) and ask for your consent if required by law. By continuing accessing or interacting with Company following the modifications, updates or amendments to this Privacy Policy, you signify your acceptance of such modifications, updates or amendments.


9.1. Our website and/or mobile app contains links to other sites (“Third-Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third-Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. Our Privacy Policy applies solely to information collected by Company and does not apply to Third Party Sites.


10.1. This Privacy Policy is effective as of 1st June 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


11.1. Specific Referral Program and Brochures were offered through our partners and may came with service credits. Covid-19 test program means one (“1”) credit is equivalent of one (“1”) Covid-19 test. Free Covid-19 test is assured, either default is 1 Antibody test, or 1 of the government-approved Antibody or Antigen or PCR test, subject to government-approved panel clinics available service upon time of order. All brochures have a default 90 days expiry across all programs, and subject to house decision to make changes by placing a prominent notice on our website.


12.1. When user request to delete their account, SafeTravelPass will immediately disable their account and all data including photo will be delete in 30 days, starting from the account deletion request date. User may delete their account from the app or contact us at “enquiry.malaysia @ safetravelpass.com”.


16.1. If you have any queries about your Personal Data, please contact us at:

Email: enquiry.malaysia @ safetravelpass.com
WhatsApp our Call Centre at +6017 351 8137

Attention to:

Safe Malaysia COVID-19 Travel Insurance
NMED Life Science Sdn Bhd


SafeTravelPass Malaysia
Tri-G Technologies Sdn Bhd


Associate Partners Laboratories Sdn Bhd

Mail to:

STP Customer Relation Director
B02-A-16, Menara 3, KL Eco City, 
No. 3, Jalan Bangsar, 
59200 Kuala Lumpur, 

“SafeTravelPass”, “MySafeTravel”, or “MyTravelPass”, “安行证”, “安行證”, “安旅書” are white labels, brands, franchises of “Tracvirus E-Certificate”, “E-Cert” or “Digital Health Cert” worldwide. Copyright (c) 2022. All Rights Reserved. Get your SafeTravelPass with Tracvirus E-Cert today, visit safetravelpass.com

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